Effective Date: 16/05/2025

At Cardiff Diamond Transport, we are committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, phone number, email address, and postal address.
• Booking Details: Pickup and drop-off locations, time and date of service, and any special instructions.
• Payment Information: Credit/debit card details or other payment methods (processed securely via third-party providers).
• Device and Usage Data: IP address, browser type, operating system, and usage patterns when interacting with our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage bookings and payments
• To communicate with you regarding your booking, updates, or customer support
• To improve our services and website functionality
• To ensure passenger safety and monitor service quality
• To comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Trusted third parties that perform services on our behalf (e.g., payment processors, IT support).
• Law Enforcement or Regulators: When required to comply with legal obligations or respond to lawful requests.
• Drivers: Limited necessary details (such as your name and pickup/drop-off locations) are shared with assigned drivers for fulfilling your booking.

4. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Once data is no longer required, it will be securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of inaccurate or outdated data
• Object to or restrict the processing of your data in certain situations
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and collect anonymous usage statistics. You can adjust your browser settings to refuse cookies or alert you when they are being used.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us by whatsapp or call